We are committed to ensuring your satisfaction. If you need to exchange an item, please review the following points:
Eligibility
Items must be unused, unwashed, and in their original packaging with tags attached to qualify for an exchange.
Time Frame
Exchange requests must be made within 2 days of receiving your order.
Exchange Process
Contact our customer service at contact@adorozy.com with your order number and reason for the exchange. We will guide you through the next steps.
Shipping Costs
Customers are responsible for shipping costs to return the item, but Adorozy will cover the shipping cost of sending the exchanged product.
Exchange Approval
Once the returned item is received and inspected, the exchange will be approved, and the replacement item will be shipped.
Non-Exchangeable Items
Final sale items, custom-made designs, or items marked as non-returnable are not eligible for exchanges.
Customer Support
Our team is here to help! If you have any questions or concerns about the exchange process, feel free to reach out contact@adorozy.com or Contact